Accountability
Corrections and re-checks
Homeowners can report a problem with a listed business. Businesses can ask for a result to be re-checked. Every change to a published status is noted with the date.
Last updated · How assessment works
§1
Report a problem or a wrong fact
If it touches a requirement (a wrong address, a phone that doesn't answer, a website that isn't theirs) we re-check that requirement and publish the result. We can't settle disputes about workmanship or money.
§2
Ask for a re-check (businesses)
Send the evidence for the requirement you think was marked wrongly. The requirement is checked again, and the result and date are updated on your record.
§3
What we can and can't do
We can
- Re-check any requirement
- Correct facts on a record
- Remove a status that is no longer met
We can't
- Judge workmanship or price
- Settle contract or payment disputes
- Remove accurate information for payment